Important Information Regarding Covid-19
Deep cleaning procedures including disinfecting surfaces of high touch areas are in effect for every changeover, with cleaners wearing full PPE to sanitise between every guest, we are also leaving the properties empty for wherever possible for a minimum of 2 days to further minimise risk. With Contactless check in/out, updated Terms & conditions
Thank you for enquiring to book one of our holiday cottages in Thorley on the Isle of Wight.
Your booking and payment (of the deposit or full amount) for your property ( or proterties) is your acceptance of these Terms and Conditions. Bookings can only be made if you are at least 18 years old. All bookings are provisional until confirmed by us.
Your contract is with N. Whittle and K. King ("we", "us" and "our" in these Booking Conditions) for the properties known as Newclose farm ("the Property"). References to "you" or "your" are references to the person making the booking who is responsible for compliance with these terms by all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
Please return the completed online Booking Form to us to complete the booking process. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us including any initial deposit..
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental at least Four weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
3. If you cancel or amend your booking
If you need to cancel or amend (change dates or change to another of our properties) your booking you must telephone us on 07748645465 or email us at newclosefarm@hotmail.co.uk as soon as possible.
If you inform us of your desire to cancel or amend over the telephone you must also confirm it in writing or by email to the addresses shown on our written confirmation. A cancellation or amendment will not take effect until we receive written confirmation from you.
If you cancel your booking less than Four weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental, and refund the balance of any money you have paid to us. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund any money you have paid us.
5. Your accommodation
You can arrive at your accommodation after 15.00 hours on the Arrival Date of your holiday and you must leave by 10.00 hours on the Departure Date. By prior arrangement we may be able to agree a later departure time.
If your arrival is likely to be severely delayed, please contact us in case alternative arrangements are required. We will usually meet you and provide you with a key. If you fail to arrive by midday on the day after the Arrival Date and you do not advise us of your anticipated late arrival we may treat the booking as having been cancelled by you.
6. Your obligations
You agree to comply with the reasonable regulations set out in the property manual at the property and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and its furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition. Used towels and linen should be left on the floors.
You must not cause any damage to the Property and you should act with due consideration for the occupiers of the adjoining properties. Please keep noise to a reasonable level, particularly after 11pm.
You agree to take all necessary steps to safeguard your personal property. No liability to you or any member of your party is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You cannot allow more people to stay in the Property than expressly authorised, nor do we permit pets. If you do so, we can refuse to allow you to enter the Property, or can require you to leave it. We will treat either of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs and maintenance, including where required to adjoining properties.
7. Complaints
Every effort will be made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved.
If you are at all dissatisfied with any aspect of the accommodation please let us know as soon as possible and in any event within 28 days after your departure.
8. Our liability
Our liability for loss or damage that you suffer as a result of us acting in breach of these terms and conditions is limited to the cost of the accommodation and any other losses which are a foreseeable
consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9. Law
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.
10.Currency Accepted
We accept payment by cheque, credit/debit card, bank transfer and Paypal with the currency being Uk Pound Sterling £.
11. Covid-19
In these uncertain times, we must express that should anybody travelling with or after arriving develop symptoms of Covid-19 will need to follow the government guidelines including the possibility of self isolation at Newclose Farm.
If the accommodation is required for longer periods, this will be subject to full costs and include fees and cancellations of other pre- booked guests due to stay, to extend the dates of your accommodation will be charged subject to the current rates at that time and may change accordingly to cover any costs incurred we will require immediate confirmation of a Covid case and will work with our clients and guests to make sure that we safeguard everyone involved, to protect both the owners/staff and other guests onsite.
Information on our website is correct to the best of our knowledge, but circumstances outside of our control may cause it to become inaccurate. We apologise for any inconvenience that may result from this.
Guest Booking Terms and Conditions
